DRYiCE iAutomate v6.1

DRYiCE iAutomate provides Intelligent Runbook Automation capabilities for automating the IT Operations resolution lifecycle, specifically for events, incidents, service request tasks, and change request tasks. It leverages Machine Learning and Natural Language Process capabilities for understanding the most common / repetitive issues, recommends the most relevant solutions and even resolves them autonomously.

Release 6.1 focuses on various new features, enhancements, and performance improvements for some of the core services.

Following are the newly launched features and functionalities as part of DRYiCE iAutomate v6.1:

• Continuous performance evaluation of the deployed recommendation model based on ticket data, on monthly basis
  • A Mechanism to track the model performance for different published versions, month on month.

    

  
  
  • Ability to drill-through to see the detailed report with ticket categorizations, recommended runbooks and success rates.

    

• Support for proactive mail-based notifications hung / stuck jobs, enabling faster troubleshooting and resolution
  • New job “HangJobReporting” has been introduced to continuously monitor and notify about any hung / stuck jobs
• Support for creation of custom web API using Python / PowerShell for enabling complex third-party system integrations
  • Flexibility to create Python / PowerShell scripts either manually or via JSON format

    

    

  • View and manage the existing script
     
• New Help screen to provide internal component details (version-wise) and supporting product documentation
  • Access to Product documentation

    

  • Access to Component Details

    

Integrations

• Integration with Bigfix

  

• Integration with BMC Atrium Orchestrator
• Enhancement in Remedyforce adapter to support In-Progress and Ticket Closure configurations and updates via iAutomate

  

UI/UX Enhancements

• Support for manual / auto refresh for both Actionable Tickets and Ticket Logs panes

  

  

• Self-Service Ticket Analysis
  • Script Analysis and Knowledge Analysis have been made optional
  • Introduced module-wise progress indicator to track the overall status of the analysis

    

• Flexibility to specify the execution time for all the jobs, scheduled to run daily

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Performance Enhancements

• Support for multi-core processing to further improve the performance of recommendation services
• Optimization of Ticket Clustering service to reduce the processing time by up to 40%
• Support for custom Google Search APIs for Knowledge Analysis and Aggregation for more accurate and refined search

​​​​​​​​​​​​​​Services Enhancements

• Support for pushing detailed work notes while releasing the tickets, for updates; New User defined function introduced in Manage Rules screen for Release Configuration
• Option to configure new rules based on CI type from CMDB
• Flexibility to configure organization-wise Google Search APIs for Script Analysis, for multi-tenant scenarios

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API Enhancements

• Support for REST API PATCH verb for fetching / releasing tickets from / to third party systems

​​​​​​​​​​​​​​New Runbooks

• Addition of new runbooks in the areas of GCP, Azure, AWS, VMware, Security, Storage (Unity and Pure Storage), Database, Load Balancer (F5), Active Directory and others
• Addition of 150+ Bigfix fixlets in the areas of Active Directory, Windows / Linux Server Management, Database Management, Disk Management, Backup and others

• Fixed POSIX library usage issue for downloading document based on depth level
• Provided a fix to allow runbooks to pass blank value as parameter value to RBA
• Provided a fix preventing multiple execution of runbook on a ticket

• New Features and Enhancements
• Continuous Evaluation of Recommendation Model performance
• Addition of Confusion matrix and AUC curve in evaluation dashboard
• New Reports and Visualization to track and evaluate model performance
• Flexibility to block / unblock users via GUI
• New Reports to evaluate product performance

Integrations

• Integration with DRYiCE SX (Incident Management module)
• Integration with JIRA ITSM
• Integration with Stackstorm

DRYiCE iAutomate is an intelligent runbook automation product which brings AI and collaboration as key features into the automation domain. iAutomate delivers the power of AI, ML, and NLP through extensive use of proprietary NLP algorithms and knowledge analysis in conjunction with our industry leading orchestration engines. It provides robust, end-to-end incident remediation and task automation across the infrastructure and applications landscape by leveraging a repository of over 1500 configurable and reusable runbooks.

Differentiating features of iAutomate:

• Ingest, analyse ticket data and identify ideal automation candidates automatically without manual effort
• Machine Learning and NLP Powered Recommendation and Remediation
• Zero-Touch Intelligent Automation without Human Intervention
• Automation Diversity supporting different kinds of automations – Incidents, Service Requests Tasks, Change Requests Tasks, Scheduled Executions, and Adhoc Tasks
• OOB Runbook Library containing 1500+ automation runbooks
• One-click access to enterprise knowledge for quickly resolving issues
• Contextual Knowledge Assistance in form of knowledge articles
• On the fly creation of automation runbooks / workflows

For support related inquiries, please reach us at support.dryice.ai@hcl.com