HCL iControl V3.2.0

The HCL iControl product provides business context to operational events by linking applications, business units, and products to a business process flow delivering products or services to an endpoint. The following document details changes within the release (version above). There are several new features in this release as documented below.

These notes relate to release 3.2.0, in which over 530 development tasks have been delivered, and at the same time, many DevOps and quality assurance tasks were completed to update any underlying 3rd party component libraries, improve product development governance, remove vulnerabilities, and comply with release compliance guidelines.

In this predominantly platform release, the key features that have been delivered are:

•  Single Sign-on (SSO) - Using local service provider and/or client identity broker. A key component of HCL iControl standalone implementation across client hosted platforms.
• Import/Export Objects - Allows for full Flow-Target-Data Stream export of the object hierarchy.
• UX Improvements - Experience a more intuitive interface with improved tooltips, visibility of weighted values in configuration data, standalone definition of resource transformations, etc.

Using Keycloak as the identity management (for local accounts) and identity broker (for pre-existing enterprise users) to authenticate users into HCL iControl, facilitates standalone implementation.

As shown In the diagram above, this release Includes single sign-on capabilities key to deployment of HCL iControl standalone, using a client's own local service (identity) provider for user account management.

Whereas previously we could export Flows with associated Targets, this release enables the Export and subsequent Import of the full stack of associated objects between environments, so it includes:

• Flows
• Targets
• Data Streams
• Reporting Dimensions

HCL iControl dependencies:

• Splunk Machine Learning Toolkit v5 (for Splunk 8 and above) (For the Splunk version of the product).
   

HCL iControl is a product within the emerging market sector of Operations Intelligence – Technology solutions
that leverage analytics to help end-users continuously observe and manage business operations in real-time.

HCL iControl forms part of a combined software and services solution developed by HCLSoftware around
“Business Process Observability” which enables its customers to observe, measure, and report on the impact of
IT performance in delivering business outcomes. Today HCL iControl is primarily used by the project teams as an
implementation tool.

Business Process Observability enables end users to observe business relevant targets on a real-time basis and
take informed actions accordingly. It is used by Operations technology staff on a day-to-day basis to ensure
smooth running of the critical business flows to deliver end product outcomes.

Key elements of a Business Process Observability implementation are to:

• Define a visual “flow” for the end-to-end business process.
• Define service-level targets to set expected performance for key points within the flow.
• Associate these targets with metric data provided from underlying monitoring.
• Calculate real-time service-level performance and capture variance from expected levels.

• For existing customer support log on to support.dryice.ai