DRYiCE iAutomate

Supermajor Oil and Gas company embeds end-to-end incident resolution software and increases “One Touch” interactions

DRYiCE iAutomate was deployed by a French multinational oil and gas company struggling with falling CSAT scores, reduced productivity, and manual incident resolution. The client was also experiencing high error rate due to the manual resolution of large volumes of incidents and change requests. The management of a complex IT landscape consisting of multiple vendors supporting different technologies led to increasing cost of IT operations.

DRYiCE deployed iAutomate for empowering the client to manage multiple technologies and vendors efficiently. Additionally, end-to-end automation helped in improving the accuracy rate of resolutions. With this solution in place, the client was able to:

Automated the accurate and consistently communicated resolution ~97% of incidents.
Introduced and institutionalized “Zero Touch” incident resolution culture.
Streamlined workflows, automated or not, thus allowing the Human Resources department to work on more creative ways to improve employee and customer satisfaction.
Freed up thousands of hours by capturing and automating those best practices they knew were tried and true, and released that enterprise knowledge in reusable runbooks.

Download the case study to read the complete customer journey.

DOWNLOAD

First Name

Last Name

Organization

I acknowledge that I am not a U.S. Federal Government employee or agency, nor am I submitting information with respect to or on behalf of one.

Why are we asking you this?

I wish to be contacted by a HCL representative over phone

Yes

Phone Number

Would you like to receive case studies, whitepapers, newsletters, announcements, and other relevant updates about products and services, events and webinars from HCL Technologies and DRYiCE Software?

Yes

By providing your contact information and clicking 'submit', you authorize DRYiCE to store your contact details and contact you with information on case studies, whitepapers, events, webinars, newsletters, announcements and other relevant updates.