In enterprise software, the end goal comes first


April 22, 2019

CHICAGO, IL— A typical enterprise’s journey towards becoming digital involves investing in several next-gen technologies to drive growth and thrive in this complex era. Thus, one can see multiple tools being deployed by an enterprise to solve disparate challenges – ranging from provisioning/ decommissioning cloud, managing networks, process automation, and so forth. On an average, every enterprise has tens and sometimes hundreds of tools to provide a point or a specific solution. In fact, one of the top company representatives I recently met at a trade show mentioned that their enterprise has more than 3500 tools. They bought into this with the idea that they’d reach one cohesive outcome – which isn’t happening because of the massive effort needed for integration to make them all work together.

Unfortunately, for them and many other companies, this ‘siloed’ approach proves to be quite costly — a recent study suggested that more than 70% of the digital transformation programs are expected to fail. And as they keep on buying these tools to manage their buckets effectively, what they’re also doing is increasing the amount of complexity in their enterprise. So, what’s the solution for this burgeoning problem?

To stay relevant, enterprises need a multilayered approach

At DRYiCE, a division of HCL technologies, focused on building AI-powered products & platforms, we have re-looked at ways that can bring the best of their existing investments (tools) & Artificial Intelligence to deliver a cohesive enterprise transformation & IT simplicity. The outcome of which is the world’s first and only AI-led integrated service assurance platform that the customers could consume “as a service”: iAssure. This enterprise service assurance platform delivers predictability, visibility, control, and effectiveness for enterprise IT in the digital era through a proven, integrated, and modular architecture, defined by five unique and intelligent layers – iSense, iPrevent, iOrchestrate, iVisualize, and iEngage.

The iSense layer takes care of intelligent and real-time monitoring of enterprise systems, business services, applications, infrastructure, network, security, things and enables event correlation, so it can act on the information to resolve issues. iPrevent utilizes machine learning and AI-led automation to predict the problems and threats that could disrupt IT operations and systems and acts to prevent them. iOrchestrate ensures modernized service consumption through end-to-end automation and orchestration. It also enables launching of new services that can be consumed by the enterprise users. iVisualize provides AI-powered analytics and powerful insights by ingesting varied data formats and presenting in a real-time unified dashboard. ‘iEngage’ leverages cognitive techniques to provide superior user experience using NLP powered virtual assistants and smart collaboration.

Our cutting-edge platform was developed leveraging more than 20 years of complex global operations management experience across 500 customers and is supported by an extensive partner ecosystem and centers of excellence across the globe.

We can bring these together to make a flexible and customized platform, driving enterprises’ needs and eliminating the need for them to buying all these tools licenses.

Focus, solve and optimize

One of the many great things about the platform is that it is built ground-up to be an open platform and a “broker” of AI technology for enterprises. In theory, it is infinitely extensible and can integrate best-of-breed third-party AI technologies, enabling it to work with anything that already been invested in – and harness the power to solve business and IT challenges. At the same time, all the layers are modular, which means if a customer has already invested in, let’s say, a monitoring tool, they might not require iSense and the rest of the layers can easily integrate with their existing monitoring tool to drive the desired outcome. Depending on enterprises’ challenges and specific needs, they can choose the layers they require the most. In some cases, when the company isn’t fully aware of what works best for them, we look at their existing landscape, analyze it, and then recommend the best solution for the digital business transformation.

The beauty of the platform is that the customer doesn’t have to buy any licences anymore—they consume the platform as a service. We work with more than 600 customers, and we’ve tailored each of our layers with their own AI components to address the biggest problems we see in the market today.

Some people get so caught up in the products they’re trying to buy that they forget the problems they were trying to solve—but the end goal of an improved service quality should always be the first priority.

Amit Gupta

Amit Gupta, EVP & Global Head, DRYiCE

Amit Gupta is the Executive Vice President and Global Head of DRYiCE Software - A business unit of HCL Technologies focused on building AI-led Products and Platforms. A firm believer in building strong organizations that outlast leaders, he leads a global team that is responsible for driving growth for this division.

Amit has held several leadership roles since joining HCL America in 1998. Prior to this, he led the Hi-Tech and Manufacturing Industry vertical from January 2016 - March 2018. He also established and led Travel, Transportation & Logistics Vertical from 2009 - 2016. Under his Leadership, the TTL vertical grew at a 41% CAGR becoming one of the fastest growth verticals for HCL.

Amit is a frequent speaker and invited panelist on several global industry forums.